Allison Norwood Professional Portfolio
 As a public relations major, I am passionate about communication, creativity, storytelling, relation building, and social impact. I strive to use these tools to strengthen an organization’s ability to connect with their publics and contribute to a more positive world.Â
With over two years of experience in customer service, bartending, and member relations, I’ve developed strong interpersonal skills and the ability to create meaningful, positive experiences for others.Â
Looking ahead, I’m eager to apply my passion for storytelling, branding, and public relations strategy to help organizations connect authentically with their audiences.
About Me
Along with studying public relations at Roger Williams University, I have worked in many public facing roles which have strengthened my knowledge in public communication, member relations, customer service and problem solving. For the past 2 years I have worked at Plymouth Country Club as an outdoor bartender, and also in the member service and relations department at Plymouth Fitness, an award winning health club. Both of these roles have aided me strong knowledge in creating positive experiences for customers and clients, utalizing strong public relations skills to stregthen brand identites, and have fostered my passion for bringing joy into the lives of others.Â
My Resume
Allison Norwood
Student at Roger Williams University
Major: Public Relations | Minor: English Literature
Professional Summary
Detail-oriented and personable Public Relations student with strong customer service, communication, and administrative experience. Proven ability to serve as a first point of contact, manage client and member relations, and support daily operations in fast-paced environments. Known for professionalism, bright demeanor, organization, and creating positive experiences for clients and guests.
Work Experience
Member Services Associate
Plymouth Fitness Club — Plymouth, MA
Part-Time | November 2024 – Present
- Serve as the primary point of contact for gym members, providing welcoming and professional front-desk support.
- Manage phone and in-person inquiries regarding memberships, class schedules, trainers, and facility amenities.
- Process payments, update member accounts, and schedule appointments with accuracy and efficiency.
- Maintain a clean, organized, and professional front desk area in alignment with club standards.
- Support staff and trainers to ensure smooth daily operations and a positive member experience.
Golf Course Food & Beverage Attendant
Plymouth Country Club — Plymouth, MA
Part-Time | August 2023 – Present
- Deliver high-quality customer service to golfers through friendly, efficient on-course interactions.
- Prepare and serve beverages, including simple cocktails, along with snacks and food items.
- Create a positive and welcoming on-course experience through attentive service and professionalism.
- Monitor inventory levels and restock beverages, snacks, and supplies as needed.
- Maintain cleanliness and organization of the service area in accordance with club standards.
- Accurately handle cash and digital payments using the club’s POS system.
Education
Roger Williams University — Bristol, RI
Bachelor of Arts (In Progress)
Major: Public Relations
Minor: English Literature
Skills
- Customer & Member Relations
- Professional Communication
- Front Desk & Administrative Support
- Payment Processing & POS Systems
- Time Management & Organization
- Team Collaboration
- Hospitality & Client Experience
Additional Information
- Strong interpersonal skills with a polished, friendly demeanor
- Experience balancing academics with part-time employment
- Adaptable and reliable in fast-paced service environments
My Work
Within my studies, I served as the assistant account executive creating a Public Relations campaign for the Cleavland based leather company, FOUNT.
Example Campaign Collateral
